Gordy’s Market on Friday apologized to its customers for losing focus and growing so fast that it fell into extensive financial troubles.
Those troubles, which led Gordy’s into Chapter 128 of debt reorganization under Wisconsin law in August, resulted in the chain losing all but six of its 26 stores, which had stretched from Rice Lake to La Crosse.
Now Gordy’s consists of stores in downtown Chippewa Falls, Lake Wissota, Cornell, Ladysmith, Barron and Chetek. “We are also currently operating (the) La Crosse, Galesville, Arcadia, Neillsville and Whitehall (stores) through the transition to new ownership,” the chain wrote on Facebook in answering a question.
The chain of stores has operated by the Gordon Schafer and members of his family since 1966. It said in a posting on its Facebook page that its passion for growth and expansion led it to stray from its core values.
“The unfortunate result was that we underserved you, our valued customer. For that, we are very sorry,” Gordy’s said.
Gordy’s said it wants to be more responsive and focused on providing customers solutions.
“Earning your trust is our primary mission and your feedback is valued,” the apology said.
Here is the full letter from Gordy’s Market:
To Our Valued Customers:
Admitting to your mistakes is never easy. However, it is a necessary step toward correcting them.
The entire Gordy’s organization realizes that our passion for growth and expansion contributed to us getting away from our core values. The unfortunate results was that we underserved you, our valued customer. For that, we are very sorry. For that very reason, it is essential that we redefine our direction and rediscover what made Gordy’s such an attractive option to you for many decades.
Fortunately, we don’t have to go far to find the answer. It’s in our history and it’s time to get back to our roots.
While we are becoming a smaller organization, we are making that decision for one reason and one reason only…to be a better grocery store for you. We want to be more connected, more responsive and more focused on providing solutions to you and your family. This is the very recipe that we started with in 1966 and made us such a trusted partner for many years.
Please join us on this journey. Earning your trust is our primary mission and your feedback is valued. We hope that a return to our heritage and a stronger commitment to our local communities is the right combination to have Gordy’s be a valued part of our family.
Gordy’s Management Team